Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return or replacement.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mynewtkacc@gmail.com. Please note that return requests must be submitted first; items sent back to us without prior approval will not be accepted. Our team will guide you on how the return/pickup process will be handled within the Pakistan.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to request a return for the item you have, and once the return is accepted, we will arrange the replacement process for you.

Refunds
We will notify you once we’ve reviewed your return request. If approved, we will coordinate with you to process your refund. Since we operate on Cash on Delivery (COD) in the Pakistan, refunds will be processed via Bank Transfer or online transfer. Please contact us at mynewtkacc@gmail.com to share your preferred payout details.